Privacy Policy
This privacy policy explains how Loft Plans collects, uses and protects your personal data when you use our website and services. We are committed to handling your information responsibly and transparently.
Who we are
Loft Plans is a UK loft conversion design practice. Our registered address and contact details are available on request. For any privacy-related questions, please email us at loftplansuk@gmail.com.
What data we collect
We collect only the information necessary to provide our services and respond to your enquiries. This may include:
- Your name, phone number and email address (via our contact form or direct communication)
- Your property address (to assess service availability and prepare drawings)
- Details about your project and property (to provide accurate quotes and plans)
- Any documents or images you choose to share with us
We do not collect payment card details directly on this website. All payments are processed securely through our payment provider, Stripe.
How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotes
- To arrange surveys and prepare architectural drawings
- To submit planning and building control applications on your behalf
- To communicate with you throughout your project
- To send transactional emails related to your project (not marketing emails)
We will never sell your personal data to third parties.
Legal basis for processing
We process your personal data on the basis of our legitimate interests in providing loft conversion design services, and where necessary to fulfil a contract with you. Where required by law, we will obtain your consent before processing.
How we protect your data
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. This includes using secure hosting, encrypted communications where available, and limiting access to your information to those who need it to perform their role.
How long we keep your data
We retain your personal data for as long as necessary to complete your project and comply with any legal obligations. Typically, we keep project records for up to 6 years in line with UK legal requirements for business records. After this period, your data is securely deleted or anonymised.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where applicable)
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at loftplansuk@gmail.com. We will respond to your request within one month.
Cookies and analytics
Our website uses cookies and similar technologies to improve your browsing experience and analyse how visitors use our site. We use Google Analytics to understand website traffic and usage patterns. These cookies do not identify you personally. You can manage cookie preferences through your browser settings.
Third-party services
We use trusted third-party services to operate our business, including:
- Stripe — for secure payment processing
- Supabase — for secure data storage
- Google Analytics — for website analytics
- Google Ads — for advertising conversion tracking
These providers process data in accordance with their own privacy policies and applicable data protection laws. We only share the minimum data necessary for each service to function.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated effective date.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: loftplansuk@gmail.com
- WhatsApp: 07818 321263